Terms and Conditions

1Nature of Goods

We specialize in luxury, custom, and bespoke furniture and accessories, sourced directly from top manufacturers in Europe and America.

Many items are special order or made-to-order and may be customized per your specifications. Lead times for custom/special orders are typically 4–12 weeks, but may take up to 20 weeks. Estimated delivery time for accessories in our stock (or our vendors’ stock) is 15 days. We strive to deliver as quickly as possible and will confirm your estimated delivery time upon order receipt via email.

Definition — European Atelier (Vendor Partner)

“European Atelier” refers to the independent furniture manufacturer, workshop, or design studio located in Europe (primarily Italy, Spain, or Germany) that produces the custom or made-to-order goods purchased through Milano Villa. Milano Villa is the customer’s sole point of contact for inquiries, soft quotes, customization guidance, coordination, and after-sale support.

2Order Process & Payment

• Orders for standard inventory may be placed directly on our website. We will confirm standard inventory availability within 3 business days from the order receipt date. As guidance, most standard inventory items listed on the website includes an estimated delivery date range under its description.
• Custom, made-to-order, or special-order items may be placed via website checkout or through a formal quotation. These orders may require full payment in advance and/or a signed order confirmation.
• Customers must review order confirmation carefully and notify us of any errors within 48 hours from the order date. Custom order revisions might be subject to additional fees and may not be accommodated once the custom work has started.
• Customers must provide valid phone number and email address. We will use these for delivery coordination.
• All orders are billed in U.S. Dollars unless otherwise noted.
• For orders exceeding $30,000, we follow standard luxury industry practices and process payment via wire transfer. Alternatively, we do offer trade references for established selected designers.

Tax, Duties, and Fees

• Taxes (including VAT, GST/HST, or sales tax) may not be included in your order total unless explicitly stated on your invoice and/or charged at checkout. In regions where we are not yet required or registered to collect these taxes, customers remain responsible for compliance with tax obligations and payment of any applicable VAT, GST/HST, or sales tax.
• All applicable import tariffs, customs duties, and clearance fees are included in the purchase price for orders delivered within the United States, Canada, and the European Union regions. Customers in these regions will not receive separate invoices from customs brokers for tariffs or duties.
• For deliveries made outside the United States, Canada, and the European Union regions, customers are responsible for paying all tariffs, import duties, VAT, GST, customs brokerage charges, and any other local import-related costs directly to their local customs authorities upon delivery.
• Tariff and customs regulations are subject to change based on international trade agreements and government regulations. Milano Villa reserves the right to adjust pricing or terms in response to significant changes in trade policy.
• Currency conversion may affect your final payment amount if using an international payment method. Customer is responsible for any currency conversion fees assessed by their payment provider or bank.
• Payment is processed via a secure payment gateway; we do not store any financial information.

2ARegional Purchasing Pathways

Milano Villa offers tailored purchasing pathways depending on your location. All customers are responsible for applicable taxes (sales tax, VAT, GST/HST, etc.) in their jurisdiction.

2A (1). United States & Canada

• Purchases may be completed through website checkout or a formal quote. Milano Villa handles freight, delivery, and customs clearance. All tariffs and import duties, and curbside shipping are included in the final purchase price unless otherwise noted. Complimentary shipping does not apply to deliveries in Alaska, Hawaii, or Puerto Rico.
• White-glove delivery is available upon request.

2A (2). European Union Purchasing Pathway

For clients in the European Union, Milano Villa provides a dedicated quotation and coordination process.

Soft Quote & Coordination

• A soft quote outlines specifications, indicative pricing, and production timelines.
• If the client wishes to proceed, the client provides full contact details and delivery address to Milano Villa.
• Milano Villa submits this information to the appropriate European atelier.

Atelier Invoice & Payment

• The atelier issues the formal invoice directly to the client, which includes final pricing, VAT (where applicable), payment instructions, warranty details, and return policy.
• Payment is remitted directly to the atelier or its authorized representative.
• Milano Villa supports communication and coordination throughout the process.

Shipping & Duties

Milano Villa coordinates transport from the atelier to the client’s address, and all applicable tariffs and import duties are included in the quoted amount unless otherwise specified.

Custom Order Policy

Bespoke, made-to-order, and custom-finished items are non-refundable and non-returnable once production begins.

The atelier restates its return and warranty policy on the final invoice.

Soft Quote Acceptance

Acceptance of a soft quote authorizes Milano Villa to coordinate with the atelier. A binding purchase contract is formed only when the atelier issues its final invoice.

2A (3). Rest of World (ROW)

Clients outside the U.S., Canada, and EU may complete purchases through the website or through a formal quotation.

Milano Villa coordinates international shipping; however, customers are solely responsible for all tariffs, import duties, VAT/GST, customs brokerage fees, shipping, insurance and local regulatory charges required by their country.

3Title & Risk of Loss

• For custom and special-order items, title and risk of loss pass to the customer upon release of the item to the carrier for delivery, unless otherwise agreed in writing.
• For in-stock items, title passes upon item pick-up or delivery to your specified address.

4Delivery & Shipping

• We offer white glove delivery service option for most orders within the continental US, Canada and European Union on select items for additional fees. You will need to inform us for availability and if such service is required (see Shipping Policy for details and limitations).
• Shipping and handling charges are calculated at checkout or provided on your order invoice for orders under $5,000 USD. Orders above $5,000 USD include complimentary curbside delivery, insurance, and freight.
• Delivery requires customer availability. Failed delivery attempts due to customer unavailability may result in additional fees.

5Returns & Refunds

• Custom, made-to-order, and special-order items are produced specifically for each customer and cannot be resold once production begins. Customers may request cancellation or changes within 24 hours of order confirmation. After this period, the order becomes final, non-cancellable, and non-refundable, as production scheduling and material allocation begin immediately with our European Ateliers.
• Chargebacks/Reversed Payments. If a customer reverses, disputes, or cancels payment after the 24-hour review window, the customer remains responsible for the full purchase price, and Milano Villa may retain any amounts already paid as liquidated damages to cover production, materials, administrative handling, and loss of resale value.
• Damaged or Defective Goods. If an item arrives damaged or defective, you must notify us and the carrier within 48 hours of delivery. Replacement or refund will be offered upon receipt and inspection of the damaged goods. Please keep all packaging and boxes, as photos may be required for the insurance and shipping company.
• Accessories and non-custom items (excluding clearance or final sales items) may be returned within 14 days of delivery, provided they are in original condition and packaging. A restocking fee (up to 20%) may apply to these returns which will be confirmed during the return authorization process.
• All returns must be pre-approved with a Return Authorization (RA). Please contact us at info@milanovilla.com within 14 days of receipt to request an RA.
• Refunds are issued only after the returned item is received and inspected. Refunds will be processed within 7–10 business days after approval. All refunds are issued back to the original payment method used at checkout. We do not issue refunds to alternative accounts, third-party wallets, gift cards, or via cash transfer.
• Clearance and final sale items are non-returnable and non-refundable.
• Refunds apply only to the purchase price actually charged by us. Taxes (including VAT, GST/HST, or sales tax) that were not collected by us at checkout, and any import duties including customs clearance charges, or brokerage fees paid by you to carriers or government authorities are non-refundable.

5.1Abandoned Customer Orders

Custom, made-to-order or special order items not claimed within 90 days are subject to our abandoned goods policy (see Return Policy for details).

6Warranties & Authenticity

All goods are guaranteed authentic, sourced directly from our approved manufacturers and artisans. Certificates of authenticity are provided when available.

For atelier-direct transactions (EU pathway), warranties and remedies are defined by the atelier.

7Limitation of Liability

To the fullest extent permitted by law, Milano Villa and its officers, employees, agents, suppliers, partners, and representatives (“Released Parties”) shall not be liable for any indirect, incidental, consequential, punitive, exemplary, or special damages arising from:

• product use or misuse;
• delays or defects caused by third-party ateliers, manufacturers, carriers, or service providers;
• inability to use or access products or services;
• lost profits, opportunities, data, or business;
• delivery access or installation issues.

In no event shall the total liability of Milano Villa exceed the amount actually paid by the customer to Milano Villa for the item giving rise to the claim.

Some jurisdictions restrict such limitations; where required, limitations apply to the fullest lawful extent.

We strive to ensure all product descriptions, sizes, images, and prices are accurate; however, slight variations in color, texture, or finish may occur due to screen settings or handcrafted processes.

7ARelease & Waiver of Claims

By engaging with Milano Villa, the customer releases Milano Villa and the Released Parties from any and all claims, known or unknown, arising out of or related to:

• coordination with third-party ateliers or carriers;
• invoices issued directly by European ateliers;
• customs delays, duties, or regulatory issues;
• communications or transactions involving third-party service providers.

The customer waives rights under California Civil Code Section 1542 and similar laws, which state that a general release does not extend to unknown claims that may later arise.

No joint venture, partnership, agency, or employment relationship is created between Milano Villa and any atelier, carrier, or third party.

7BIndemnification

The customer agrees to indemnify and hold harmless Milano Villa and the Released Parties from any claims, disputes, losses, liabilities, or expenses (including attorney fees) arising out of:

• the customer’s breach of these Terms;
• misuse of products;
• site conditions affecting delivery or installation;
• the customer’s dealings with ateliers, carriers, or service providers.

7CImport/Export & Customs Compliance

Customers are responsible for compliance with local import/export laws. For ROW customers, all tariffs, duties, VAT/GST, and customs-related charges are payable directly to the relevant customs authority.

Milano Villa is not responsible for customs inspections, delays, regulatory seizures, or additional fees incurred during importation.

8Privacy & Data Protection

Your personal data is collected, processed, and handled in accordance with our Privacy Policy. We never sell your information to third parties. By using our site, you consent to such processing.

9Intellectual Property

All logos, photos, product descriptions, and content are the property of Milano Villa, our affiliates, or our vendors, and may not be reproduced without permission.

10Eligibility to Use the Site

Minors are not permitted to use the Site. Users must be 18 years of age or older to use this Site. This Site is not directed at children under the age of 13 and does not knowingly collect information from such minor children.

11Dispute Resolution

In the event of a dispute, please contact us at info@milanovilla.com to resolve any issue. All transactions are governed by the laws of the State of Virginia, USA.

12Exclusion of International Sales Conventions

The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to any quotation, communication, or transaction with Milano Villa.

13State-Specific Consumer Disclosures

Milano Villa complies with U.S. federal and state regulations, including applicable California consumer disclosures. These Terms constitute the entire agreement between Milano Villa and the customer.

14Updates

We reserve the right to update these Terms of Service at any time. The latest version will always be available on our website.

By purchasing from Milano Villa and visiting our site, you acknowledge that you have read and agree to these terms.